Shipping policy

SHIPPING POLICY

At House of Maka Beauty, we want your order to arrive safely and as quickly as possible. Please read our shipping information below before placing your order.

AUSTRALIAN SHIPPING 🇦🇺

We proudly ship House of Maka Beauty products Australia-wide.

Order Processing

Orders are processed and prepared for dispatch within 1-2 business days of receiving your order.

Orders placed on weekends or public holidays will be processed on the next available business day.

Please note that during busy periods, sales, promotions and holidays, processing times may be slightly longer.

Delivery Times

Once your order has been dispatched, estimated delivery times are:

Standard Australia Post / Courier:
Approximately 3-5 business days

Delivery times are estimates only and may vary depending on your location, courier network and circumstances outside of our control.

Regional and remote areas may require additional delivery time.

NEW ZEALAND SHIPPING 🇳🇿

We are proud to offer shipping to New Zealand.

Order Processing

New Zealand orders are processed within 1-2 business days before being dispatched.

Delivery Times

Estimated delivery after dispatch:

New Zealand:
Approximately 5-8 business days

International delivery times are estimates and may vary due to customs processing, carrier delays, public holidays or other circumstances outside of our control.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery location and the shipping option available for your order.

Any available free-shipping offers will be clearly advertised on our website and are subject to the terms of the applicable promotion.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Please allow some time for your tracking information to become active after your order has been collected by the carrier.

You can use your tracking number to follow the progress of your delivery.

PLEASE CHECK YOUR DELIVERY DETAILS

Please ensure your shipping address is correct before completing your purchase.

House of Maka Beauty is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided at checkout.

If you notice that your address is incorrect after placing your order, please contact us as soon as possible at:

houseofmakabeauty@gmail.com

While we will do our best to assist, we cannot guarantee that an address can be changed once an order has been processed or dispatched.

DELIVERY DELAYS

While we do our best to ensure your order reaches you within the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our control.

These may include:

  • Courier or postal delays

  • Severe weather

  • Public holidays

  • Peak shopping periods

  • Customs processing

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

If your order is taking longer than expected, please contact us with your order number and tracking information so we can assist you.

LOST OR DAMAGED ORDERS

If your order appears to have been lost or arrives damaged, please contact us as soon as possible at houseofmakabeauty@gmail.com

Please include your order number, First and lastname, email and address where applicable, photographs of any damage to the packaging or products.

We will work with you and the relevant delivery carrier to investigate the issue and determine the appropriate next steps.

INTERNATIONAL CUSTOMS & DUTIES

For orders shipped outside Australia, additional customs duties, taxes or fees may apply depending on the destination country.

Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.

House of Maka Beauty cannot guarantee the amount of any customs duties or taxes imposed by the destination country.

IMPORTANT DELIVERY INFORMATION

Once an order has been dispatched, delivery is handled by the selected postal or courier service.

Estimated delivery times are provided as a guide and are not guaranteed delivery dates.

We recommend allowing additional time when ordering for a special occasion or event.

If you have a specific date by which you need your order, please contact us before placing your order so we can discuss the available shipping options.

QUESTIONS ABOUT YOUR ORDER?

We're here to help.

If you have any questions about your order or delivery, please contact us:

House of Maka Beauty
Email: houseofmakabeauty@gmail.com

Luxury Hair. Effortless Glamour.